Tier 2/3 Support
We understand that offering quick resolution to technical issues is critical for customer satisfaction. Our staff is available for support escalation requests from your team – we’ll provide timely, accurate responses to any questions regarding our voice services.
In addition to phone and email support, you’ll be provided access to our partner portal with detailed technical information regarding our services. You’ll also have access to our knowledgebase, which is frequently updated based on feedback from our partners.
In addition to supporting voice services, our technical staff have extensive experience supporting LAN/WAN technologies; as a solid network is critical for success in any VoIP deployment, we can leverage our expertise to help troubleshot and diagnose network issues that may be causing difficulties for your client.